Since consistency is one of the core values of our company, we make every effort to schedule you the same cleaners at every visit. Due to circumstances beyond our control, we cannot always guarantee the same cleaners. At any given time, there may be a change to your cleaners. To ensure that the cleaners change maintains the quality you expect from Order and Organize Cleaning Services, we ask you to provide us with any pertinent details to your home to make for an easy transition. Please note, at our discretion we may send any amount of cleaners to complete the work depending on what we see fit. This will not affect the cost or quality of the cleaning; only the physical amount of time we are in your home.

We bring our own professional-grade cleaning supplies and equipment. You don’t need to worry about providing anything; we’ve got it covered. In the case that you have preferred products that you would like us to use, please notify us and have it readily available for us in time for your scheduled appointment.

Absolutely! We encourage you to customize your cleaning package to suit your needs. You can request specific tasks or areas of focus to ensure your complete satisfaction. This can be done by contacting us directly by email: info@order-organize.ca or phone: (778) 384-6682.

Order and Organize may send one, two, or three team members to clean a home. Our goal is to customize the cleaning to meet our client’s needs. We will work with you so that you know how many people will be in your home. We respect that your home is private, and the trust you place in us by inviting us into your home.

You do not need to be home during the cleaning appointment unless you prefer to be. Many of our clients provide access instructions, and our professional cleaning team can handle the job efficiently whether you’re present or not.

Order and Organize Cleaning Services understand life happens, and that occasional appointment adjustments are inevitable. Rescheduling or canceling a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when appointments are cancelled or rescheduled within 72 hours (3 business days) of your scheduled booking. Please refer to the chart below for cancellation fees.

• 72-hour cancellation or reschedule: Cancel or reschedule 72-48 hrs prior to the appointment or pay a $25 service fee.

• 48-hour cancellation or reschedule: Cancel or reschedule 48–24 hours prior to the appointment, or 50% of the missed service fee.

• 24 hour cancellation or reschedule: Cancel or reschedule 24 hours before your appointment.

• Missed appointment: Cleaner arrives for a scheduled appointment but is unable to gain entry or get started, it is Non-refundable.

Order and Organize Cleaning Services is closed on all statutory holidays. Clients will be contacted to make alternative arrangements for cleaning on these days.

• New Year’s Day – Monday January 1st , 2024

• Family Day – Monday February 19th , 2024

• Good Friday – Friday March 29th , 2024

• Victoria Day – Monday May 20th , 2024

• Canada Day – Monday July 1st , 2024

• B.C. Day – Monday August 5th ,2024

• Labour Day – Monday September 2nd , 2024

• National Day for True & Reconciliation – Monday September 30th , 2024

• Thanksgiving Day – Monday October 14th , 2024

• Remembrance Day – Monday November 11th , 2024

• Christmas Day – Wednesday December 25th , 2024

Service Limitations: The safety of our cleaners is of great importance to us. Please understand that we are unable to service the following:

• Cleaning higher than 6 feet tall or above a ladder’s height of 3 steps.

• Cleaning in a home that has a severe mold or mildew problem

• Cleaning homes that have been infested with bed bugs.

• Cleaning in an area that is still under major construction.

• Cleaning out or changing cat litter boxes.

• Cleaning floors by hand in areas larger than a 10x10 space.

• Lifting or moving heavy items, over 20 lbs.

• Cleaning couches or carpets

• Cleaning fireplaces

• Cleaning Garburators

• Disposal of compost

• Sorting and recycling (additional charge)

• Cleaning BBQ

• Cleaning ceilings